The true measure of a company and its commitment to customer service is only partly experienced in a typical transaction. What separates a company that claims to be committed to serving their customers and a company that actually does serve (and care about) their customers is how a company reacts when there is a problem. I give Petbucket 5 stars because I received 5 star service when there was an issue with my order. Petbucket is a company that you can confidently do business with! Thank you Petbucket!